Refund policy

At Sutrika By Anve, each saree is selected with care, inspected before dispatching, and securely packaged for delivery. Because our textiles are handcrafted from natural fiber using traditional techniques, subtle variations in weave, color, texture, and finish are inherent to their character and are not considered defects. This Return & Refund Policy sets out the limited circumstances in which a return, exchange, store credit, or refund may be considered for a purchase made through our website.

1. Eligibility for a Return or Exchange

A return or exchange request may be considered only if:

· The product delivered does not match the product specified in the order confirmation;

· The product has been materially damaged in transit; or

· The product has a genuine manufacturing defect that is not an inherent characteristic of a handwoven, hand-dyed, hand-printed, or natural-fiber textile.

Returns and exchanges will not be accepted for a change of mind, personal preference, styling considerations, perceived color differences, or any circumstance not expressly listed above.

2. Time Limit and Supporting Evidence

The customer must notify Sutrika By Anve within 48 hours of the delivery time recorded by the delivery partner. The request must include:

· The order number and the name under which the order was placed;

· A clear description of the issue;

· Clear photographs showing the complete product, original tags, packaging, and the reported issue; and

· One continuous, unedited unboxing video that begins before the outer packaging is opened and clearly shows the product and the reported issue.

A request submitted after the 48-hour period, or without adequate supporting evidence, may be declined. Submitting a request does not constitute approval of a return, exchange, store credit, or refund.

3. Inherent Characteristics of Handcrafted Textiles

Our sarees are made using natural fabrics and heritage craft techniques. The following characteristics may occur naturally and will not be regarded as defects:

· Slubs, knots, minor yarn irregularities or subtle variations in the weave;

· Minor variations in color, texture, motif placement, Zari, or hand-finishing;

· Small inconsistencies associated with hand block printing, hand dyeing or artisanal detailing;

· Differences between the physical product and its digital representation arising from photography, lighting, screen settings, or individual perception; and

· Minor variations between individual pieces made by hand.

4. Non-returnable Products and Circumstances

A return, exchange, store credit, or refund will not be provided in respect of:

· A product that has been worn, draped, washed, dry-cleaned, ironed, stained, perfumed, damaged, altered, or otherwise used;

· A product returned without its original tags, invoice, packaging or accessories;

· A saree to which fall and pico finishing, tassels, blouse stitching, customized finishing, or any other alteration has been applied;

· A made-to-order, personalized or customized product;

· A product purchased during a sale or promotion, at a discount, or using a gift card, unless an incorrect product was delivered or a genuine manufacturing defect is verified;

· A minor color or texture variation, an inherent handloom characteristic, or dissatisfaction arising from personal preference;

· Damage caused by improper care, storage, handling or cleaning; or

· A parcel refused by the recipient, an incomplete or incorrect address provided by the customer, or an unsuccessful delivery resulting from customer unavailability.

5. Return Authorization and Procedure

No product may be returned without prior written authorization from Sutrika By Anve. If a request is approved, we will provide the applicable return instructions. The product must be securely packed and returned unused, with its original tags, invoices, accessories, and packaging intact.

An unauthorized return, a return sent to an incorrect address, or a product received in an altered, damaged, or unsaleable condition may be rejected and returned to the customer. Unless confirmed otherwise in writing, the customer must not dispatch the product independently.

6. Inspection and Resolution

Every authorized return is subject to inspection after it is received. If the reported issue is verified, Sutrika By Anve may, at its discretion and subject to product availability, provide one of the following resolutions:

· A replacement with the same product;

· An exchange for another product of equivalent value, with any difference in price payable by the customer;

· Store credit equal to the approved product value; or

· A refund to the original payment method when a replacement or store credit is not appropriate, when Sutrika By Anve cancels the order, or when a refund is required under applicable law.

A substitute product will not be dispatched without the customer’s acceptance. Store credit, where issued, is non-transferable, cannot be redeemed for cash and will remain subject to the validity period communicated at the time of issue.

7. Refund Processing, Shipping Charges and Duties

An approved replacement, exchange, store credit, or refund will ordinarily be initiated within 7–10 working days after the returned product has been received and has passed inspection. The time required by a bank, card issuer, or payment provider to reflect an approved refund is beyond the control of Sutrika By Anve.

Original shipping charges, expedited-delivery charges, gift-wrapping fees, customs duties, import taxes, and similar charges are non-refundable, except where required by applicable law or where the return results solely from an error attributable to Sutrika By Anve. Return-shipping costs may be borne by the customer unless confirmed otherwise in writing.

8. Order Cancellation and Refused Delivery

Once an order has entered processing, it cannot ordinarily be cancelled or modified. If Sutrika By Anve is unable to fulfil an accepted order, we may cancel the affected item and refund the amount received for that item to the original payment method.

An order refused at delivery, or returned because of an incorrect or incomplete address, customer unavailability, or unsuccessful delivery attempts, will not be eligible for a refund, replacement, or store credit. Any exceptional re-dispatch approved by Sutrika By Anve may be subject to additional shipping and handling charges.

9. Final Review and Statutory Rights

Eligibility and the appropriate resolution will be determined after reviewing the order record, supporting evidence, logistics information, and, where applicable, the returned product. The decision of Sutrika By Anve will be final to the extent permitted by law. Nothing in this policy excludes or limits any statutory rights that cannot lawfully be excluded or limited.