Shipping policy

At Sutrika By Anve, each saree is quality-checked, securely packed, and entrusted to our delivery partners with care. This policy explains our delivery timelines, shipping charges, payment process, tracking, and international-order requirements.

Domestic Orders

· Delivery timeline: 5-10 business days after dispatch.

· Serviceability: Delivery is available across India, subject to courier serviceability at the destination PIN code.

· Payment: Available payment options will be displayed securely at checkout before the order is placed.

International Orders

· Delivery timeline: 7-12 business days after dispatch, depending on the destination and customs clearance.

· Shipping charges: Complimentary international shipping on orders of INR 50,000 and above. For orders below INR 50,000, shipping charges are calculated at checkout.

· Availability: International delivery is available to select destinations, subject to courier serviceability and local regulations.

· Duties and taxes: Import duties, customs charges, VAT, and local taxes are not included in the order value unless expressly stated at checkout. These charges are determined by the destination country and must be paid by the recipient directly to the courier or relevant authority.

Order Processing

Orders are ordinarily processed within 2-4 business days. Processing time is separate from the estimated delivery timeline. Orders placed on Sundays, public holidays, or during high-volume periods may be processed on the next working day.

Shipping Charges

Applicable shipping and handling charges are calculated according to the destination, product quantity or weight, packaging requirements, and order value. The final charge will be displayed at checkout before payment. Additional protective-packaging charges may apply to bulk orders where required for safe handling.

Order Tracking

Once your order has been dispatched, tracking details will be shared by email and/or SMS. You may track the shipment through the courier partner's tracking portal or through any tracking facility made available on our website.

Shipping Address

Orders are shipped to the address provided at checkout. Please ensure that the recipient's name, complete address, PIN or postal code, and mobile number are accurate. Once dispatched, an order cannot be modified, redirected, or sent to a different address. Sutrika By Anve cannot be responsible for delays or non-delivery arising from incomplete or incorrect information supplied by the customer.

Delivery Attempts and Non-Delivery

Our courier partners may make multiple delivery attempts. If delivery remains unsuccessful because the recipient is unavailable, refuses the shipment, or the address is incorrect or incomplete, the parcel may be returned to us. Any approved re-shipment will be subject to payment of the applicable return and re-delivery charges by the customer.

Tampered or Damaged Packages

Please inspect the outer package before accepting delivery. If it appears visibly tampered with or damaged, do not accept it and contact Sutrika By Anve immediately with photographs and the order details. Please retain the original packaging, labels, invoice, and other accompanying materials until the matter is reviewed.

Split Shipments

An order containing multiple products may be dispatched in separate packages to support safe handling or faster fulfilment. Separate tracking details will be shared where applicable, at no additional shipping charge beyond the amount confirmed at checkout.

Cancellation

An order may be cancelled within 24 hours of placement, provided it has not been processed or dispatched. Once an order has been dispatched, it cannot be cancelled. Any approved cancellation will be handled in accordance with the applicable payment and refund process.

Delays Beyond Our Control

Estimated timelines may be affected by courier disruptions, weather conditions, government restrictions, remote-location constraints, customs procedures, or other circumstances beyond our reasonable control. We will support shipment tracking and coordination; however, such events may extend the delivery period.